Field Application Specialist

The Position

Who we are:

Roche is ranked among the world's foremost corporations providing innovative healthcare solutions, continuously investing in medical research and development.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

The Opportunity:

This is an excellent opportunity for a qualified professional to join Roche Diagnostics, one of the world’s leading health suppliers in in-vitro Diagnostics.

The Position:

Field Application Specialist provides application support to customers on Roche Diagnostics Products Portfolio. The support is provided on the phone, by email or during site visit is in the form of troubleshooting assistance. As a member of our team, you will be primarily responsible for providing application support to the existing and new customers. You will install, train and provide troubleshooting assistance for Roche's portfolio products. You will work in close collaboration with the sales and marketing teams. This is a 100% field position.

Accountabilities:

Application Support:

• Provide support to customers when any application issues arise in a prompt and timely fashion, perform or assist with software upgrades of customer instrument base
• Provide post-sales support to the customer to aid in establishing new parameters and answer technical inquiries
• Install & configure instruments and related reagents
• Perform customer training
• Maintain and develop customer facing documentation for support and training
• Install applications on Roche platforms according to Roche guidelines / procedures
• Establish a plan to visit and/or communicate with each assigned customer on a cycle or frequency matching the customer’s needs and support requirements and Roche’s business priorities
  
  

• Bachelor’s degree in Life Science - must
• Experience as a Field Application Specialist in lab diagnostics market – strong advantage
• Experience as a Lab Technologist – strong advantage
• Familiarity with Roche Diagnostics solutions, instruments and services – strong advantage
• Excellent interpersonal skills and communication skills
• Customer-centric and results-oriented
• Ability to gain deep knowledge of the relevant technological solutions