Technical Writer

What Do We Do?

Triple Whale centralizes and simplifies all the metrics used by Shopify sellers, enabling them to save more time and make more money. We help e-commerce businesses accurately track and forecast all kinds of metrics, including changes in profits and operational metrics. Our goal is to infuse AI into e-commerce, empowering shops to have an accurate picture of their business and make optimal choices that boost their bottom line. Launched in mid-2021, Triple Whale already has over 6,000 clients, top-tier investors, and growing hubs in Columbus, North Carolina, and Israel.

Triple Whale is looking for an experienced technical writer, to work with our data, engineering and go-to-market teams to produce documentation for AI driven products.

Responsibilities

• Craft a positive developer experience by creating highly technical and user-friendly content, hierarchy, visuals using information design best practices and industry standards
• Write and maintain technical, public developer documentation (user guides, installation guides, SDK/API docs, release notes, etc.)
• Work closely with internal teams such as product managers, customer support and developers to create high-quality, customer-focused documentation
• Test and document end-to-end user experiences using developer tools like Postman and VS Code
• Supplement documentation with sample code to reduce learning curve for external customers and developers
• Maintain a consistent style for all documentation and ensure any new documentation adheres to standard style guide
  
  

Qualifications

• 2 years of professional tech writing experience
• English mother tongue level required
• Knowledge of information design and documentation best practices
• Demonstrated ability to translate complicated concepts into content that is accessible to audiences with mixed levels of expertise
• Ability to learn highly technical, code-oriented products quicklyKnowledge of complex systems, working with source code, database schemas and SQL, APIs, and integration processes
• The motivation and ability to be productive in a fast-paced, dynamic environment
• A positive attitude with an eagerness to learn and educate others
  
  

Our Values

We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.

We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.

We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.

We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.

We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

In the News

Triple Whale raises $25M for its smart Shopify data platform

Columbus e-commerce startup Triple Whale aims to triple in size

Businessinsider: BusShopify merchants have doubled ad spend on TikTok to reel in customers, as privacy changes make Facebook a ‘complete nightmare’ for customer acquisition.

Triple Whale Raises $27.7M to Develop Default Ecommerce Operating System for Shopify Brand s