Account Manager & Project Manager

Our mission at Shopic is to revolutionize the retail industry with cutting-edge technology. To drive our expansion in the Israeli market, with future growth potential in other regions, we are looking for an energetic and results-driven Account Manager to join our team.

If you join us, you'll manage key client relationships in the Israeli market and, subsequently, across the globe. In order to expand our product's adoption, we are looking for individuals with strong sales orientations.

Responsabilities:

• Market Expansion: Develop and manage client relationships in the Israeli market, with a focus on enterprise clients. Over time, expand efforts to other global markets.
• Project Management: Oversee project management activities, including understanding client needs, working collaboratively with our development teams, and managing the rollout of new features, bug fixes, and updates.
• Client Communication: Maintain open lines of communication with clients, including weekly status meetings and providing regular reports and presentations.
• Business Planning: Manage action items related to our business plan with clients, ensuring alignment with strategic goals.
• Steering Committee: Prepare and present materials for monthly steering committee meetings.
• Feature Requests: Collaborate with clients to identify and promote new feature requests, managing the design and development process.
• Pilot Programs: Lead the planning, execution, and evaluation of pilot programs with clients, including defining KPIs, dashboards, and reporting.
• Version Releases: Present new product versions to clients and oversee the release process.
• Proof of Concept: Collaborate on proof of concept initiatives with the client's project manager.
• Rollout Management: Lead and coordinate the rollout of our solutions to clients.
  
  

• 4-5 Years of Account Management / Client Success experience in a software company.
• A minimum of one year's experience with enterprise clients.
• Proven experience in navigating renewal and upsells.
• Proficiency in both Hebrew and English.
• Ability to manage multiple tasks and priorities, including strong project management skills.
• Experience in retail is a significant advantage.
• Ability to influence, confidently handle objections and resolve customer issues
• A team player who can effectively interact with colleagues and business partners.