Manager SRE Team (Cortex)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

We are looking for a motivated SRE Manager to join our global Devops group in our Tel Aviv R&D center. The group is responsible for the reliability and availability of the production environment hosting Cortex products and the enablement of the entire Cortex RnD group using CI tools, infrastructure and automations. In this role you will be a part of a Devops group that is responsible for planning, executing and reporting of the various infrastructure and code projects, as well as managing and executing high pressure production maintenance work and issues.

The candidate will be a hands-on manager with an established background in operations and cloud infrastructure, developing and hiring extraordinary talent, have strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment

In this role, you will have full accountability for leading and managing a skilled team of Site Reliability Engineers, responsible for maintaining and enhancing our infrastructure, ensuring the resilience of our systems, and driving operational excellence.

More information about the Cortex XDR product can be found here.

Your Impact

• Team Leadership - Lead, mentor, and develop a team of SREs, fostering a culture of collaboration, innovation, and accountability
• Reliability and Availability - Take ownership of the reliability and availability of our production environments, ensuring uninterrupted service to our users
• Operational Efficiency - Drive initiatives to optimize operational processes, reduce downtime, and enhance system performance, such as post mortems, RCAs and remediation processes
• Own monitoring processes, continuously improve alerts, metrics and work with the development teams to improve their applications’ SLOs
• Manage and maintain optimal on-call rotations and shifts - Define escalation paths and take ownership of major incidents
• Create management visibility showcasing our SLOs and SLAs
• Cloud Expertise - Utilize your expertise in cloud platforms, with a strong emphasis on GCP, to optimize our infrastructure and leverage cloud-native technologies
• Scripting and Automation - Demonstrate high proficiency in scripting languages, with a preference for Python, to automate routine tasks and processes
• Technology Evaluation - Stay up-to-date with cutting-edge technologies, evaluating their potential impact on our operations, and implementing them when appropriate
  
  

Qualifications

Your Experience

• Leadership - A minimum of 3+ years of experience in leading SRE or Operations teams supporting large-scale production environments
• 5+ years as an SRE, Devops or Operation roles
• Cloud Proficiency - High proficiency in the GCP ecosystem
• Monitoring - Understanding the SRE concepts of alerts improvements, SLIs, SLOs, avoiding alerts fatigue
• Scripting Skills - Strong scripting skills, particularly in Python
• Containerization - Experience with virtualized and containerized environments, including Kubernetes and Docker
• Infrastructure-as-Code - Familiarity with IaC tools such as Terraform
• Communication - Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
• Adaptability - A knack for quickly grasping new technologies and the ability to manage multiple responsibilities simultaneously
• Service Reliability - Experience navigating the complexities of business and service reliability
  
  

Additional Information

The Team

Our engineering team is at the core of our products and connected directly to the mission of preventing cyber attacks. We are constantly innovating — challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before. We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Please note that we will not sponsor applicants for work visas for this position.