Salesforce CRM Application Specialist

We are looking for a Salesforce CRM Application Specialist to join our team!

Your Impact & Responsibilities

• Manage projects from all aspects – define project scope, structure, work plan, and timeline working with both business stakeholders & other MIS teams.
• Design and implement scalable solutions based on the Salesforce platform, 3rd party apps, and best practices
• Hands-on implementation including custom objects & fields, Lightning pages, Flow, validation rules, roles & permissions, etc.
• Characterize the needs and requirements of business owners.
• Explore and suggest improvements to existing processes – innovate!
• Support users with their problems by solving bugs or improving system logic

Your Knowledge & Skills

• BA in Industrial Engineering/ Information Systems or equivalent
• 3-4 Years of experience with project management and customizing the Salesforce CRM platform, Service Cloud.
• Strong Project Management experience
• Strong attention to detail, and ability to multi-task and prioritize tasks
• Excellent interpersonal and communication skills
• Excellent troubleshooting skills
• Process and analytical orientation
• Fluent English is a must, additional languages – an advantage
• Salesforce Certified Administrator or Salesforce Certified Advanced Administrator - Advantage