Spam and Fraud Prevention Manager

At Viber, we connect people–no matter who they are, or where they are from. We dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses, and celebrities. Viber is a super-app and an all-in-one platform for everything communications-based, with many different business and financial services including payment solutions for users to make transfers, purchases and much more!

We are seeking a highly skilled and experienced Spam and Fraud Prevention Manager (SFPM) to join our team. The ideal candidate will understand the business and technical needs, with a proven track record of successfully launching and managing projects within the spam and fraud areas.

As a SFPM you will be responsible for defining the product roadmap and strategy, you will gather and prioritize product and customer requirements whilst working closely with cross-functional teams to ensure successful product delivery. To succeed in this role, it is crucial you have the ability to deal with ambiguity in a fast-changing environment.

Responsibilities:

• Lead a high-performing team of Spam & Fraud analysts, create collaborative and productive work environment, and set their objectives that align with the company KPIs
• Work closely with Product, Legal, Data, Customer Support and other cross-functional teams to deliver high-quality products, understand their needs, define KPIs and develop and execute a strategy for Spam prevention & Fraud system while minimizing false-positives.
• Fine-tuning existing systems and proposing new solutions where needed
• On going research of users behavior - execute complex SQL queries to identify baseline and suspicious patterns, trends, and anomalies associated with spam and fraudulent activities
• Stay updated with industry trends, new technologies, market and user reviews on App experience
  
  

• At least 3 years of R&D (Backend or Full stack developer) experience
• At least 2 years in managing a Spam/Fraud team (of at least 3 team members)
• Strong SQL & analytical skills with experience in analyzing big data and data-driven approach to decision-making
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Problem solver
• Excellent communication and collaboration skills
• Flexibility, ability to adapt to changing priorities, tight deadlines, multitasking, ambiguity, and make complex decisions in a rapidly changing environment
  
  

• Experience in B2C mobile apps and fraud prevention
• Experience with user trust and safety
• Experience working with AWS
• Experience with agile development methodologies
• Native Russian speaker