Principal Remote Product Specialist - NetBackup - Hebrew Speaking

About VERITAS

Veritas Technologies solves what no one else can. As the leader in secure multi-cloud data management, over 80,000 customers – including 91% of the Fortune 100 – rely on Veritas to help ensure the protection, recoverability, and compliance of their data.

Veritas has a reputation for reliability at scale, which delivers the resilience its customers need against the disruptions threatened by cyberattacks, like ransomware. No other vendor is able to match Veritas’ ability to execute, with support for 800+ data sources, 100+ operating systems, 1,400+ storage targets and 60+ clouds through a single, unified approach. Powered by Cloud Scale Technology, Veritas is delivering today on its strategy for Autonomous Data Management that reduces operational overhead while delivering greater value. Learn more at Veritas.com.

Veritas’ Customer Success Organization is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. The team includes Customer Success Management, Business Critical Services, Global Customer Support, Global Technical Enablement, and Licensing Services.

*Must have fluent Hebrew*

The Remote Product Specialist (RPS) is an advanced level support product expert that provides a premium level of personalized and responsive service. The RPS is a designated remote technical expert, assigned to accounts to own and solve issues during regional business hours. While the RPS is a designated single point of contact, they are backed up by the broader organization to ensure rapid diagnosis and quicker problem resolution.

The Product Specialist For NetBackup Appliances Is Expected To

• Deliver a polished, high-touch level of technical product support for NetBackup and all NetBackup Appliances to a portfolio of high profile and high impact customers.
• Utilize professional concepts, troubleshooting skills, policies and procedures and internal tools to document and resolve post-sales technical support problems efficiently and effectively.
• Manage a diverse case load consisting of a wide range of challenging problems that vary in priority and impact.
• Collaborate with internal business partners and stake holders to ensure customer expectations are met and secure renewals.
• Leverage technical expertise to reproduce customer environments for troubleshooting purposes.
• Research and provide technical advisement/best practices to help customers optimize their product performance, based on their specific environment and operating objectives.
• Drive continued self-development in both technical and professional areas to optimize effectiveness in role.
• Develop and lead activities (trainings, mentoring, projects, etc.) to help strengthen the technical abilities of others.
• Contribute and improve Knowledge Management (KM) content regularly to increase the quantity, quality and availability of known technical solutions to customers and peer engineers.
• Provide feedback to improve product quality and process improvements.
• On occasion, travel for customer site visits and/or departmental meetings. Annual travel expected to be less than 10%.
  
  

• Bachelor’s Degree in Computer Science or Business Administration or equivalent experience.
• 4-6 years of direct work experience with networking and enterprise data backup solutions, particularly NetBackup.
• 3-4 years’ experience providing enterprise-level technical support utilizing advanced troubleshooting methodologies on NetBackup Core and Appliance functionalities.
• Expert level knowledge in NetBackup features and NetBackup Appliances required.
• Expert level knowledge in contemporary Operating Systems, Advanced Networking Concepts, Storage and Computer Security Concepts.
• Excellent verbal and written communication skills.
• Fluent in speaking, reading and writing Hebrew and English.
• Ability to self-manage a fluctuating workload while simultaneously servicing several potentially demanding customers.
• Propensity for quickly forging and maintaining productive working partnerships with internal (e.g. Sales and Support) and external customers.
• Capacity to exercise sound judgment, imagination and creativity to identify solutions and techniques to resolve challenging problems within defined practices and policies.
• Demonstrated leadership skills.