Customer Program Manager

Description

Arbe is leading a RADAR REVOLUTION, driving a zero-road-fatality reality by enabling truly safe driver-assist systems, and paving the way for a fully autonomous-driving future. The next level of road safety is dependent upon a vehicle’s ability to ‘sense’ the world around it. Arbe’s unparalleled 4D high-resolution imaging radar is disrupting the automotive industry by redefining what’s possible. Join our team of technologists, radar specialists, and scientists to make zero road fatalities a reality, for everyone.

We’re looking for a top talented Customer Program Manager to join our Customer Success team.

Responsibilities

• Support Arbe’s customers to create a complete system based on Arbe’s products while developing a deep knowledge of customers’ needs and shaping the product.
• Manage customer program, schedule and deliveries
• Represent the company to the customer, maintain good relationships with customer’s reps
• Provide technical support to key customers, work closely with R&D on complex technical issues
• Create variant solutions for customer issues, take proactive actions in order to ensure customer high satisfaction
• Generate, track and monitor progress on complex customer program
• Customize the product for the specific customer requirements
• Become the go-to person in understanding customer’s needs
• Support and manage process of evaluation of product with specific customers
• Help customers with designing their solution based on Arbe’s products
• Report customer feedback and requests back to support manager, product group and R&D
• Collaborate with R&D, Operations and other stakeholders' groups to achieve company's targets
  
  

• BSc in Electrical Engineering/ Computer Engineering or similar
• 6+ years of experience as a Customer Program Manager or other related roles is required
• Good technical understanding of complex multidisciplinary products
• Strong interpersonal, communication and analytical skills
• Experience with supporting customers in hardware/ IC
• Experience running multiple projects and concurrent requests, ability to organize and prioritize
• Excellent problem-solving
• Strong sense of accountability and quality
  
  

• Experience in Semiconductor industry
• Experience in Automotive industry