Senior Manager of User Experience Products

University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 126,000 students enrolled from more than 200 countries and territories, including 16,500 students who are refugees. We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world! UoPeople isn’t a traditional university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced, matrixed organization with remote teams all over the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you!

We are seeking a dynamic and innovative individual to join our Retention and Student Experience team as the Senior Manager of User Experience Products with a strong emphasis on technology understanding. As the Senior Manager of User Experience Products, you will be responsible for leading and overseeing all projects related to enhancing the user experience, with a specific focus on leveraging technology to achieve our business goals. Your expertise in understanding technology trends, user behavior, and market demands will be pivotal in driving our organization's success.

Key Responsibilities:

1. Leadership and Strategy: Aligning technology and user experience objectives with the overall university goals and the retention and student experience goals. Collaborate with stakeholders, including product managers, designers, developers, and other cross-functional teams to identify opportunities and set clear project objectives.
2. Technology Understanding: Stay up-to-date with emerging technologies, industry trends, and best practices related to user experience and customer engagement. Possess a deep understanding of various technologies such as AI, machine learning, and data analytics to explore innovative ways of enhancing user experiences.
3. Project Planning and Execution: Oversee the planning, execution, and delivery of all experience projects, ensuring they are completed on time, within budget, and to the highest quality standards.
4. User-Centric Approach: Champion a user-centric approach to product development, ensuring that the end-user's needs, preferences, and pain points are at the forefront of all experience projects. Conduct user research and usability testing to gather insights and make data-driven decisions for optimizing user experiences.
5. Stakeholder Communication: Act as a key liaison between the Experience Projects team and executive stakeholders, presenting project updates, progress reports, and actionable insights to inform strategic decisions.
6. Team Management: Manage a small team, and provide guidance, feedback, and support to team members to help them achieve their professional growth and project objectives. Foster a culture of collaboration, innovation, and continuous improvement. Manage performance, solve problems, and motivate the team.

Qualifications and Skills:

• Bachelor’s degree in industrial engineering and management (BSc) or a similar field - a must
• Master’s degree – an advantage
• English as a mother tongue - an advantage
• Experience in LMS tools
• Experience with User applications; Chatbots, Customer Portal
• Experience with CRM Dynamics
• Proven experience (5 years) in a leadership role overseeing experience projects with a strong focus on technology integration.
• In-depth knowledge of current and emerging technologies, along with a passion for creating innovative user experiences.
• Strong project management skills, with a track record of successfully delivering complex projects on time and within budget.
• Excellent interpersonal skills, attention to detail, and the ability to handle major projects simultaneously.
• Excellent communication and presentation skills to articulate technical concepts to both technical and non-technical stakeholders.
• Ability to adapt to a fast-paced, ever-changing environment and make informed decisions under pressure.
• Experience in user research methodologies and usability testing is a plus.