Technical Support Engineer - Israel | Singapore

Do you enjoy helping people understand their new gadgets and make the most of them? Do you want a job that is technically challenging but involves working closely with people?

Do you love learning software products and using cutting-edge technology to conquer challenges every day?

ScyllaDB Technical Support Engineers use their exceptional problem-solving and customer service skills, to assist customers and solve their Scylla issues.

We are looking for a Technical Support Engineer to join our team.

Cool things you'll do:

• You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, recovery, security, performance, and everything in between.
• You'll be an expert resource on best practices in running Scylla at scale, whatever that scale may be.
• You'll be an advocate for our customers' needs - interfacing with our product management and development teams on their behalf.
• You will also help build the Knowledge Base around Scylla.
  
  

• 3+ years in a Technical Support Engineer position
• Proven experience supporting enterprise customers in a customer-facing support role.
• Experience with Linux environments
• Lifelong learner and capable of multitasking during high-pressure situations.
• Naturally curious and excited to learn new technologies.
• Experience with Distributed Systems (Database / Storage)
• Experience with Docker (Linux)
• Experience with Cloud providers (AWS/GCP)
• Strong English communications skills - written and verbal
• Autonomous and self-motivated
  
  

• Experience with NoSQL DBs (Datastax, Cassandra, DynamoDB, Redis, MongoDB, etc)
• Public Cloud Certifications (AWS, GCP, etc)
• Experience with git repos
• Knowledge in K8S
• Experience with Azure
• Bachelor's degree in technology fields (Computer Science, Engineering)