Customer Experience Consultant

Maersk is going through an industry-defining transformation: we want to innovate global trade by simplifying our customer’s supply chains. With simple end-to-end solutions, digital services, and seamless customer engagement, we want to enable our customers to trade and grow by transporting goods anywhere.

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job. No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. You will get ample opportunity to develop your talent and take your career further – and we will support you in your endeavors.

Key Responsibilities:

• Owns and manages the customer experience for key customers.
• Proactively monitors and manages the end-to-end shipment process in compliance with all company procedures.
• Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.
• Builds strong relationships with customers.
• Understands the customers' business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers.
  
  

• Having a bachelor's degree is a plus
• Strong willingness and ability to learn
• Great at stakeholder management
• Strong customer orientation
• Ability to deal with ambiguity
• Outstanding communication skills
• Native in Hebrew and fluent English.
  
  

• Please submit your application in English.
• If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better
• If successful, you will discuss the role with the Line Manager in more detail
• Every candidate will receive feedback