Field Services Engineer

Tritone Technologies, a well-funded dynamic start-up which develops a ground-breaking 3D printing technology is looking for a field service enginer.

As a Field Service Engineer at Tritone, you will play a critical role in providing technical support and ensuring the smooth operation to our partners and customer. You will be responsible for maintaining, troubleshooting, and repairing our systems, as well as offering training and support to customers. Your expertise will be vital in ensuring customer satisfaction and fostering long-term relationships.

Responsibilities

• Installation and Setup: Travel to customer locations for installation according to company guidelines and best practices
• Maintenance: Conduct regular preventive maintenance on 3D printers to ensure optimal performance and minimize downtime
• Troubleshooting: Diagnose and resolve technical issues promptly and efficiently to minimize customer disruption
• Customer Training: Provide comprehensive training to partners and customers on how to operate and maintain the systems correctly, ensuring they can effectively utilize the technology
• Support: Respond to partner and customer inquiries and support requests in a timely and professional manner, either remotely or on-site as necessary
• Documentation: Maintain accurate and detailed records of service visits, repairs, and customer interactions in the company’s database
• Product Improvement: Collaborate with the R&D and product development teams to provide feedback on common issues and potential improvements
• Travel: Be willing to travel extensively to customer sites within your assigned territory or region
• Close collaboration with Account Mangers and regional partners

Qualifications

• Education: Engineer or practical engineer in mechanics, electronics or equivalent from a well-known institution – mandatory
• Experience: Prior experience as a field service engineer, ideally in the 3D printing industry or a related technical field, will be highly advantageous
• Technical Skills: Proficiency in troubleshooting and repairing complex mechanical and electrical systems
• Communication: Excellent verbal and written communication skills to effectively interact with customers and internal teams.
• Problem-Solving: Demonstrated ability to analyse and solve technical issues systematically and independently
• Adaptability: Willingness to work in a fast-paced environment and adapt to evolving technologies and customer requirements
• Customer Focus: A customer-centric approach with the ability to build positive relationships with clients and ensure their satisfaction
• Time Management: Efficient organizational and time management skills to handle multiple service requests and meet deadlines
• Travel Flexibility: Ability to travel frequently to customer locations, sometimes on short notice, and work independently in various settings
• Fluent English speaking and writing – must
• Valid Driver’s License: Possesion of a valid driver’s license