Business Programs Lead

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

We are looking for a Business Programs Lead to join our team!

As a Business Programs Lead, you will be focused on growing revenue from existing & new Guesty clients by overseeing the upselling and promoting a range of additional software solutions (“Addons”), offering a wide range of solutions such as analytics, damage protection, websites, payment solutions, and more.

You will manage a team of Business Program Managers who are specialized in a specific Addon, as well as managing other addons through demoing and closing deals, launching and supervising creative initiatives such as win-back campaigns, bundles, etc, and collaboration with the Marketing, CSM, Support, Sales, Onboarding and other team to increase awareness and generate leads to all Addons. Additionally, you will assist with complex sales and support the client-facing teams to close deals for larger clients.

Responsibilities:

• Manage the Business Program Managers team, including tracking of KPIs, professional supervision and assist with complex deals, as well as directly manage a few of the addons.
• Drive growth and revenue from existing & new clients through the sale of Addons.
• Develop and execute creative campaigns and bundles and initiatives to promote Addons.
• Collaborate with other teams in Guesty to create automated campaigns and other growth strategies/ initiatives to increase the funnel’s topline, as well as retaining clients using addons.
• Identify upsell opportunities and work with other Business Program Managers to close deals.
• Meet and exceed annual revenue goals for Addons sales.

Requirements:

• 3-5 years of SaaS Sales/ CSM experience, with a proven track record of managing and upselling to existing clients.
• Experience with Salesforce and a deep understanding of sales processes.
• Ability to effectively communicate and present to clients.
• Ability to work independently and as part of a team, while effectively managing employees and business units.
• A self-starter who can work independently and in a team environment.
• Excellent written and verbal communication skills.
• Fluent in English

Nice to have:

• Experience in the short term rental/ vacation rental/ hospitality industry

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.