CRM Specialists

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Who We Are Looking For:

Role

To excel in the Technical Specialist role we are looking for Customer Experience (CRM Sales) Technical Specialist role you must have the following traits and abilities:

Technically Intense Workload Expert - Deep functional, technical and process-level knowledge and extensive demonstration experience with CRM Customer Experience solution in your workload such as Sales, Marketing.

Strategic & Proactive Pursuit Team Member - Strategic thinker with proactive engagement throughout the pursuit

sales cycle; removes blockers, challenges the status quo, unblocks design/technical stalemates, brings clarity from ambiguity displaying a growth mindset.

Technical Team Collaborator – Collaborates with a pursuit team of technically intense workload experts including

Technical Specialists with expertise other than yours, co-sell partners and Independent Software Vendors to design and demonstrate a solution that maps business value with the end-to-end business transformation needs of the customer.

Responsibilities

Solution:

• Assist Business Applications Sales Executive in delivering compelling RFP/RFI response, in the Customer Experience (CRM Sales) solution.
  
  

using assembling and collaborating with a technical pursuit team that includes partner.

Design Customer-centric Solution Aligned with Envisioned Solution & Business Value

• Secure a customer agreement to a Solution Design built with alignment to the customer-agreed digital
  
  

transformation journey by partnering with the technical pursuit team ensuring alignment to envisioned solution

and business value.

Deliver a Customer-centric Demonstration

• Receive a standing ovation by delivering a compelling solution demonstration emphasizing business value aligned
  
  

to the designed solution.

• Ensure demonstration follows Tell-Show-Vision model and has an end-to-end view building opportunities for
  
  

seeding and expansion after initial sale.

Work with Customer Success/Partner Team on Deployment Plan

• Assist Business Applications Sales Executive (if required) in reviewing licensing proposal.
  
  

Qualifications

Qualifications

• Minimum 3-5 years’ of applicable workload expertise in the CRM sales solution with one or more of the following: technical presales, post sales consulting or relevant company/customer IT application implementation or management.
• Driving and designing a solution strategy as part of the overall opportunity lifecycle in the CRM world
• Extensive collaboration with technical pursuit teams designing cloud-based customer solutions
• Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads
• Proven success demonstrating differentiated CRM solution value and competitive advantage
• Delivering customer-facing technical workload demonstrations to enterprise decision makers
  
  

Deep Understanding Of

• Business solutions CRM solutions for enterprise customers
  
  

Sales, Marketing, and how these solutions

help customers achieve their desired business outcomes

• Business value selling methodologies and practices mapped to customer persona pains/issues to uncover customer’s stated and unstated needs
  
  

Desired Skills

• Excellent presentation and communications skills across various customer stakeholders; experienced storyteller.
• Customer-centric mindset with demonstrated passion for delivering customer value
• Ability to bring innovative technical solution ideas to customer problems
• Experienced problem solver able to thrive in a fast-paced environment
• Growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow
  
  

Bachelor’s degree or relevant work experience

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.