Supplier Optimization Specialist

Who We Are?

Go Global Travel is an innovative B2B Hotel and Technology provider established in 2000. Our 20,000 client partners benefit from 1.000.000 Hotels and Apartments in more than 70.000 locations around the world. To support all our products, we have 18 multilingual offices around the globe offering a high level of services worldwide.

We are looking for a Supplier Optimization Specialist, to support business needs by analysing and optimizing API Supplier connectivities.

Key Responsibilities:

• Daily communication with suppliers regarding technical and business performance
• Identifying flaws in the API integrations and proposing solutions to improve performance
• Analysing production trends of suppliers and proposing initiatives for growth
• Monitoring booking errors (Rejections) in real time and taking swift appropriate action
• Monitoring technical KPIs in real time
• Follows-up on ongoing projects and new developments for specific providers
• Product analysis
• Conducts regular calls with Suppliers to review tech / sales performance and follows-up on strategies set with the reporting Manager
• Produces various reports: Rejection Reports; Sales Reports; Benchmarks, Traffic Reports, to analyse technical, sales and pricing performance of Suppliers and take appropriate action to achieve growth
• Identifies/reports/oversees that any connectivity issues (either internal or with Supplier system) are solved
• Monthly cross-checks with suppliers to ensure the product is mapped according to the latest business needs and disabling properties that are no longer relevant for searches
• Takes action and develops projects specific to each supplier
• Medium and Long term monitoring of supplier performance:
• Monitors Rejection Trend on daily basis
• Monitors production trend daily
• Monitors Top destinations/ top hotels (GGT/supplier key product) on daily basis
• Monitors L2B ratio
• Monitors Traffic
• Takes initiatives in identifying business growth opportunities
• Collaborates with our team to attain set goals
• Builds strong relationship with our suppliers

Required Experience:

• Proficiency in English
• Analytical, data driven, critical thinker that can make strong connections between data and opportunities
• Great interpersonal and communication skills and great team player
• Microsoft Office

Desirable Skills:

• Previous experience in Technical Account Management or other relevant experience in managing multiple key accounts
• 3+ years of experience in Travel Industry