Customer Success Specialist

Working hours: 4 PM to 12 AM Sunday to Thursday

• Option for part-time with flexible hours

Company Description

Network Leads is a software company that provides cloud-based solutions for businesses to streamline their everyday work processes. We empower our clients with the tools and expertise to increase efficiency, reduce costs, and improve customer satisfaction. Our mission is to help businesses achieve their goals and reach their full potential through innovative technology and exceptional customer support.

Role Description

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Success and Sales representative. As a key member of our team, you will be responsible for ensuring our customers receive top-notch service, as well as helping us grow our business by identifying and pursuing new sales opportunities.

Responsibilities

• Provide exceptional customer support to existing clients via phone, email, and chat
• Build strong, long-lasting customer relationships and understand their needs
• Identify potential sales opportunities and pursue them through the sales cycle
• Close deals and achieve sales goals
• Work closely with the product team to relay customer feedback and ensure we are meeting customer needs
• Continuously improve our customer success and sales processes to drive customer satisfaction and business growth.

Requirements

• Fluent English (Written and Spoken) – MUST!
• Experience in customer success, sales, or a related field
• Excellent communication and interpersonal skills
• Very communicative person and a team player
• Strong problem-solving and analytical abilities
• Comfortable working in a fast-paced and constantly changing environment
• Experience working with SaaS products is a plus