Clinic On site representative - Student position

TytoCare is the industry’s only Telehealth platform that offers patients an easy, at-home virtual visit paired with a full medical exam. The platform marries a traditional video visit with an all-in-one medical device, expanding the range of conditions that a provider can treat and manage from the comfort of a patient’s home, or wherever they may be. The easy-to-use device and app drive greater Telehealth utilization among consumers, enabling more nuanced triage, continuity of care, and more meaningful connections between patients and care teams.

We are looking for an On-site representative for a temporary position for a 6 month contract (with a long term option).

The ideal candidate has strong technical skills. We offer an opportunity to play a key role in the Telehealth world.

Responsibilities:

• Provide on-premise Clinicians and Admin team training and support.
• Be the first point of contact for any customer issue.
• Diagnose software and hardware malfunctions and interact with internal or customer resources to resolve problems.
• Interact with customers as part of the program roll out.
• Perform training, customer demonstrations, simulating new features and abilities.
• Identify possible improvements related to customer work processes and tools.
• Demonstrate critical thinking, strong communication skills and ability to develop strategic ongoing customer relationships.
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Scope of position:

• 3-5 work days
• Availability on Friday morning

Job Requirements:

• Background in network support – must
• Background in training customers - advantage
• Background in healthcare technology companies- advantage
• Excellent English
• Excellent interpersonal skills and superb written and verbal communication skills, including customer facing engagement.
• Strong decision making, multitasking and problem-solving skills.
• An independent “can-do” approach, positive attitude, empathy, and a team player