Information Technology Support Specialist

About Autobrains:

Autobrains redefines AI to solve key gaps on the way to full, safe, and scalable autonomous driving. Our technology is protected by over 250 patents and backed by top investors and key players in the automotive industry, such as Toyota, BMW, and Continental, with headquarters at the heart of Tel Aviv.

If you are looking to work with brilliant people in an amazing environment, and professional and personal development - your place is with us!

Responsibilities:

• Responding to customer support inquiries
• Helping customers troubleshoot technical issues in person or remotely
• Offering technical assistance to users regarding the configuration, setup, and maintenance of products
• Redirecting unresolved issues to the appropriate teams
• Maintaining documentation of problems and processes
• Training end-users in security practices

Requirements:

• Hand-on person that can enrich IT team
• At least 4 years experience in a support position
• Sense of urgency
• Agility and willingness to achieve results in a “lean” environment
• Ability to learn new technologies
• Highly motivated and self-learner
• Strong communication and interpersonal skills
• Pedantic, patient and well-organized person
• Ability to promptly handle on-site emergencies and urgent office issues requiring immediate attention
• Ability to work irregular hours and/or weekends

Attributes:

Technologies:

Mast have

• Hands-on in servicing Windows, Ubuntu 18/20/22, Mac OS.
• Hardware hands-on experience (laptops, servers, switches, web cameras, conference call systems, etc.)
• Basic understanding of network protocols: TCP/IP, DNS, DHCP, FTP, VPN, SSH
• Basic knowledge in virtualization environment (VMWare, Xen)
• Basic knowledge in the AWS environment.
• Basic knowledge in Git.
• Hands-on in web environments: Google Apps, Office 365
• Hand-on in web based consumer systems (Amazon, Adobe, etc.)
• Hands-on in servicing conference call systems such as: Google Meet, Zoom, Microsoft Teams

Nice to have

• Basic knowledge in python
• Linux bash
• Dockers
• Logging systems