Senior Technical Support Engineer, Network Expert

We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments

As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues

What You Will Be Doing

• Tier 3 support: installing, supporting, and resolving technical issues and challenges
• Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations
• Problem reporting, customer concern, replication, and resolution management
• Response to customer technical inquiries
• Site visits and conference calls with customers and partners.
• Developing & refining internal processes to improve support efficiency and productivity
  
  

• B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience
• 5+ years of experience in providing Customer Support for hardware & software productsrequired
• Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required
• Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN
• Linux experience and scripting
• Automation - Ansible
• The ability to work under pressure and support high-level customers
• Experience with operating and configuring major vendors’ network equipment such as switches and routers
• Analysis and diagnosis of highly complicated networking problems
• Good communication and presentation/oral skills
• Excellent verbal and written English skills
• Tenacious, with good follow-up, and attention to detail
  
  

• Knowledge of Linux/Unix (Administration level)
• Ethernet (10/40 GigE) and/or Infiniband
• Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI)
• Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision