Customer Experience Consultant

Builds strong relationships with customers to gain an understanding of

their business, delivers excellent customer service and maximises sales

opportunities.

Key Responsibilities:

• Owns and manages the customer experience for key customers.
• Proactively monitors and manages the end-to-end shipment process in compliance with all company procedures.
• Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.
• Builds strong relationships with customers.
• Understands the customers' business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers.
  
  

Who are we looking for:

• Having a bachelor's degree is a plus
• Strong willingness and ability to learn
• Great at stakeholder management
• Strong customer orientation
• Ability to deal with ambiguity
• Outstanding communication skills
• Fluent in Hebrew and English.
  
  

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application.

Our recruitment process:

• Please submit your application in English.
• If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better
• If successful, you will discuss the role with the Line Manager in more detail
• Every candidate will receive feedback