Customer Experience Consultant

Builds strong relationships with customers to gain an understanding of

their business, delivers excellent customer service and maximises sales

opportunities.

Key Responsibilities:

• Owns and manages the customer experience for key customers.
• Proactively monitors and manages the end-to-end shipment process in compliance with all company procedures.
• Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.
• Builds strong relationships with customers.
• Understands the customers' business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers.
  
  

• Having a bachelor's degree is a plus
• Strong willingness and ability to learn
• Great at stakeholder management
• Strong customer orientation
• Ability to deal with ambiguity
• Outstanding communication skills
• Fluent in Hebrew and English.
  
  

• Please submit your application in English.
• If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better
• If successful, you will discuss the role with the Line Manager in more detail
• Every candidate will receive feedback