Customer Support Specialist

About us:

Sentrycs’ mission is to enable a more drone-empowered future!

How?

With our integrated counter-drone solution, we support law enforcement agencies, prisons, critical infrastructures, airports, mass events, convoys, militarizes, and more, by providing them with 24/7 drone protection. With our fully autonomous, easily portable, and UTM-ready technology, detecting and mitigating unauthorized drones has never been more simple.

We work to keep society protected from unauthorized eyes in the skies so you can remain operational and ensure business continuity on the ground. Let’s build a drone-empowered future together!

We are seeking a talented Costumer Success specialist to join our Customer Success team.

Customer Support Specialist

What will you do?

• You will communicate directly with partners and customers to solve problems, answer questions, and give advice and support.
• You will be the 1st / 2nd - tier support.
• You will install systems and train customers and partners on site and remotely.
• Record and report common product and service complaints
• Work closely with R&D teams in an Agile environment
  
  

• 2+ years of experience as Customer Support Engineer or equivalent position.
• Experience working in Unix/Linux environment.
• Willing to travel up to 50%
• Highly proficient English - written and verbal.
• Experience in training customers.
  
  

• Experience with support of combined hardware-software complex systems
• Experience working with On-Prem environments.
• Experience in coding, scripting, and automation capabilities - advantage
• Familiar with CRM tools
• Knowledge of reading logs of complex multi-process environment