Senior Desktop Engineer

Company Description

Sharp Brains is an IT Services & Solutions Provider that offers end-to-end IT and software solutions for businesses around the world. Our highly skilled teams and specialists are available around the clock to meet your technical needs. Our mission is to deliver IT services and solutions globally, while our vision is to be the most innovative IT managed services provider. Our values are trust, grow confidence, and expertise in a safe and simple way.

Role Description

This is a full-time on-site role for a Senior Desktop Engineer located in Tel Aviv-Yafo. The Senior Desktop Engineer will be responsible for providing technical support, troubleshooting, and software installation for desktop computers. They will work with various operating systems, including Windows and macOS. As a senior member of the team, the Senior Desktop Engineer will also be expected to train and mentor junior team members.

Ideal candidate should have 3-5 years’ experience in Windows Desktop support.

Qualifications & Requirements

• Expertise in Desktop Computers and Operating Systems
• Knowledge and experience in Technical Support and Troubleshooting
• Proficiency in Software Installation
• Experience in training and mentoring junior team members
• Ability to work independently and in a team environment
• Excellent communication and interpersonal skills
• Bachelor's degree in Computer Science or a related field is preferred
• Relevant certifications such as CompTIA A+, Network+ and Microsoft MCSA/MCSE, VMware VCP are preferred
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support. In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets