Customer Success Engineer

Goods is a leading commerce logistics platform that helps companies automate and their B2C, B2B, and B2B2C logistics operations. We combine enterprise resource planning, warehouse management, and e-commerce logistics into one powerful, flexible, and easy-to-use SaaS platform. 

We are looking for technical person to work cross-functionally with our teams and join our mission to simplify e-commerce logistics.

Ultimately, by joining an early-stage team that solves a major pain for its customers, you will have a significant impact on the company's growth. If you want to be part of a fast-growing start-up and play a pivotal role, we want to hear from you!

Responsibilities

● Work closely with the Product and development teams on customer escalations, including account setup and system configuration.

● Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication.

● Learn and understand business processes, both on the technical and business sides, and perform test scenarios to validate them within the system

● Check and validate system behavior via MS SQL queries 

● Provide product feedback and insights to the business and R&D teams.

Requirements

●   Experience in customer-facing positions where you’ve managed the needs of end users

●   Extremely organized, multitasking, and able to work independently

●   At least 2 years of experience with technical support / QA / data analysis / technical account management

●   At least 2 years work experience with SQL - Must

●   English level: highly proficient in spoken and written English – Must; 

 Native English speaker – Advantage

●   At least 1 year of experience with SaaS/Cloud platforms

●   Experience with business processes especially logistics and e-commerce – Advantage

●   Great technical writing and verbal communication skills

●   Strong debuggability skills 

●   Knowledge of the following tools: SQL, Postman, Jira, and ERP systems