NOC Team Leader

Your Team

Harmony Connect product family introduce a line of SASE solutions.

SASE is the convergence of networking and security as cloud services. It is a scalable architecture that enables employees in the office or remote to connect to the applications they need to use in the data center or cloud.

Check Point Harmony Connect allows easy to access corporate applications, SaaS and the internet for any user or branch, from any device, without compromising on security.

In this role you will be responsible for

1. Team management – continuous recruit and onboarding, process definition and assimilation
2. Production ownership - smooth product operation – systems monitor, incident resolution management, lead wide operations to execution on time and quality, identify trends and reflect status in periodic reports

You will work with many parties – internally (R&D, QA, PM, Sales, more) and externally (Customers, Partners) – on planned and non-planned matters, occasionally under pressure.

Your Impact & Responsibilities

Team Leadership

Lead a team of network engineers, and support. Foster a collaborative and productive work environment, set performance goals, and conduct regular performance evaluations.

Infrastructure Monitoring

Oversee 24/7 monitoring of the SASE product infrastructure and services, including network access, security features, cloud-based resources, and traffic flow. Ensure prompt response to alerts and incidents.

Incident Management

Coordinate the resolution of incidents, outages, and service disruptions. Prioritize incidents based on their severity and potential impact on client services.

Troubleshooting

Provide technical guidance and support to the team in diagnosing and resolving complex issues. Ensure efficient and effective problem resolution.

Performance Optimization

Analyze SASE performance data and work with the team to optimize network performance, capacity, and security.

Process Improvement

Continuously evaluate and enhance NOC procedures, workflows, and Playbooks to improve efficiency and service quality.

Collaboration

Collaborate with other teams, such as RnD, Customer Success, Support, DevOps Product to address client needs, implement enhancements, and ensure the seamless integration of the product.

Training and Development

Facilitate training sessions to keep the team up-to-date with the latest technologies, protocols, and best practices.

Documentation

Ensure accurate and up-to-date documentation of configurations, incident reports, and relevant procedures.

Customer Communication

Act as a point

Your Knowledge & Skills

Education:

• CCNA or related certification
• English - excellent - verbal and written
• AWS Solutions Architect certification- Advantage
• Check Point products- Advantage

Experience:

• Networking protocols
• Leadership or supervisory role
• Technical customer facing role
• Hands-on - Linux
• Work under pressure
• Monitor tools (Grafana, Kibana, OpsGenie, more)- Advantage
• Automation concepts- Advantage

Personal:

• Strong execution abilities
• Problem-Solving
• Analytical
• Passion for a constant challenges and development
• “Can Do” approach
• Assertiveness
• Detailed oriented
• Interpersonal