Customer Services Resident Engineer

Ribbon is looking for a Customer Services Resident Engineer with at least 3 years of experience in SDH/DWDM, DATA, MPLS TP&IP networks. Troubleshooting, planning, supporting, and maintaining critical customer networks.

You will be part of a global organization and be located in customer premises.

Responsibilities

• Assistance with network design & implementation
• Improve network performance and optimization
• Deliver best practices and solutions
• Assistance with troubleshooting and operations
• Generate customized weekly reports
• Preproduction Lab support & testing
• Assistance with network inventory tracking
• Perform network health assessment
• Introduce new operating procedures
• Conduct technical workshop to the support teams
• Periodic preventive maintenance
• Perform customized On Job Training –OJT
  
  

• 3 years of experience in telecommunication protocols
• Fluent English (Read & Write)
• Knowledge & experience in SDH, DWDM, OTN
• Knowledge & experience in Unix/Linux operating systems
• Knowledge & experience with Ethernet protocols, TCP/IP, LAN/WAN protocols, Switching and Routing protocols
• Be a part of a global services Center which provides a variety of services 24/7/365
• Work is independent and collaborative in nature. Provides regular updates to manager on project / account status
  
  

• Knowledge of ECI products
• Degree in Electronics Engineering / Practical Engineering