Technical Customer Success

About Us

Supplant, a well-funded startup, is revolutionizing the agricultural industry by empowering farmers worldwide to communicate effectively with their plants. In today's rapidly changing and unpredictable climate, this capability has become essential for farmers to anticipate extreme scenarios and mitigate potential disasters. With years of experience and ongoing innovation, we are at the forefront of this cutting-edge technology. Our experts' teams are constantly examining the data, providing more insights and recommendations, that are translated these findings into tangible HW & SW solutions. If you are passionate about making a difference in the agricultural sector, thrive in a dynamic startup environment, and have a knack for creating engaging content, join us on this exciting journey as we continue to evolve and transform the industry.

About the position:

We are looking for Technical Customer Success to join our growing team. As a Technical Customer Success, you will play a crucial role in ensuring our customers' success by providing exceptional technical support and guidance. You will collaborate closely with our clients to understand their technical needs, troubleshoot issues, and offer solutions that drive value and satisfaction.

Responsibilities:

• Serve as the primary point of contact for technical support and assistance for our customers.
• Develop a deep understanding of our products and services to effectively address customer inquiries and challenges.
• Collaborate with customers to identify their technical requirements, tailor solutions, and provide guidance on product implementation and best practices.
• Proactively monitor and manage customer accounts, anticipating potential issues and addressing them before they impact the customer's experience.
• Troubleshoot technical issues.
• Act as a liaison between customers and internal teams, conveying customer feedback and insights to improve our products and services.
• Maintain accurate records of customer interactions and updates using our CRM system.
• Cooperation with Ag CS to solve pending problems from A to Z ensuring data continually.
• Being a tech expert providing guidance and support for field agents on-site
• Preparation of E-learning packages for problem-solving guides

What are we looking FOR?

• Bachelor's degree in a relevant technical field or equivalent work experience.
• Proven experience in technical customer support, technical account management, or similar roles.
• Strong technical aptitude and the ability to quickly grasp complex technical concepts.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
• Problem-solving mindset and the ability to effectively troubleshoot technical issues.
• Customer-centric approach with a genuine passion for delivering exceptional customer experiences.
• Familiarity with CRM software and support ticketing systems.
• Strong organizational skills and the ability to manage multiple customer cases simultaneously.
• Collaborative team player with a proactive and adaptable attitude.
• Previous experience in SaaS or technology companies is a plus.
• Excellent written and oral communication skills in Hebrew and English- must!

We offer:

• Professional growth opportunities through continuous learning and development programs.
• Collaborative and innovative work environment.
• Opportunity to make a meaningful impact on customer success and satisfaction.