IT Support Specialist

Are you passionate about technology and providing exceptional technical support?

MyHeritage, a leading online genealogy platform, seeks a skilled IT Support Specialist to join our Corporate IT team. In this role, you will play a vital role in ensuring that our employees have seamless connectivity, productivity, and security. Join us and contribute to building a strong and efficient IT infrastructure.

What you’ll do:

• Deliver outstanding technical support to MyHeritage employees, resolving their technical issues promptly and effectively.
• Diagnose reported technical issues and prioritize them based on urgency, escalating complex problems to relevant departments when necessary.
• Provide both on-site and remote support, ensuring uninterrupted IT services.
• Manage the complete IT onboarding and offboarding process, including setting up and deactivating accounts across multiple platforms and tools.
• Support server and cloud solutions, ensuring their optimal performance.
• Integrate and support seamless integration between on-premise and cloud systems.
• Monitor IT systems for smooth operations, troubleshoot issues, and provide innovative solutions for non-standard situations.
• Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications.
• Develop and maintain automation scripts to streamline IT processes.
• Create knowledge base articles and documentation on implemented solutions and system configurations.
• Manage initial provisioning of IT systems, including laptops and office IT equipment, and provide ongoing support.
• Coordinate IT orders and stock, collaborating closely with suppliers and vendors.
• Maintain meeting rooms and audiovisual equipment for smooth operations.

What you bring:

• 3+ years of experience in a similar role.
• Proficient knowledge of networking equipment and standard internet protocols such as TCP/IP, DNS, and DHCP.
• Hands-on experience with computer hardware and software installations, administration, and troubleshooting.
• Strong familiarity with Mac OSX (Mainly), Windows 10, 11 — must.
• Working knowledge of Mobile Device Management (MDM) solutions, particularly JAMF — must.
• Understanding of IT backend environments, including GPO, Active Directory, Office 365, G-Suite, and Okta.
• Exceptional customer service skills with a patient, empathetic, and professional demeanor.
• Highly organized with excellent troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills in English and Hebrew.

About MyHeritage

MyHeritage is the leading global discovery platform for exploring family history. With billions of historical records and family tree profiles, and with sophisticated matching technologies that work across all its assets, MyHeritage allows users to discover their past and empower their future. MyHeritage DNA is one of the world’s largest consumer DNA databases, with 6.1 million customers. MyHeritage is the most popular DNA test and family history service in Europe. Since 2020, MyHeritage is home to the world’s most advanced AI technologies for repairing, enhancing, colorizing, and animating historical photos. Learn more at www.myheritage.com. See what it’s like to work at MyHeritage on www.glassdoor.com.