Senior Product Manager - Claims Experience

We’re looking for a Senior Product Manager with experience in planning, designing, and scaling world-class products.

In your day-to-day, you’ll be responsible for the product work of Lemonade’s Claim experience. Claims are the core of Lemonade’s product, and demonstrate the edge of our digital experience— from the customer’s experience of filing a claim, through our Instant Claims handling, to the internal tools used by our Claims team.

You’ll collaborate closely with designers, engineers, data analysts, and other stakeholders within the Claims team. With your in-depth knowledge of Lemonade’s Claims teams, products, and our overall brand, you’ll create product strategies consistent with the company’s vision, and translate them into detailed requirements and prototypes.

Note: Please only apply for this position if you have a proven track record of managing teams and building high-quality products at scale.

In this role you’ll

• Define the claims-handling product strategy for one of Lemonade’s product lines in order to create a delightful claim experience, while doubling down on automation and efficiency
• Work closely with the Claims team leadership to create a unified vision for our claims-handling processes
• Collaborate with our talented cross-functional teams—including Design, Engineering, Data Science, and Marketing—to drive efficiency improvements
• Use quantitative and qualitative data to measure our claims product performance and improve its quality
• Lead a product squad and drive the product execution

What you’ll need

• 5+ years experience working as a product manager in a successful startup / fast-growing company
• Excellent leadership and personal skills, with experience overseeing and mentoring small, agile teams
• A talent for understanding complex processes and identifying areas for improvement
• Experience with automating manual processes is a big advantage
• Fluent in English, with stellar communication skills
• A data-driven, analytic mindset
• Ability to work in an office environment a minimum of 3 days a week
• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture