Technical Support Specialist

Are you ready to join a company that’s revolutionizing industries with cutting-edge data solutions?

At Vetric, we are driven by innovation, focusing on transforming the way businesses harness the power of data. If you're passionate about technology and eager to be part of a dynamic, customer-obsessed team, we want to hear from you!

Vetric is looking for a Technical Support Specialist to join our dynamic team.

Why Vetric?

Vetric is a leading provider of advanced public data API solutions (with 90+ clients). We stand at the forefront of digital data collection, offering innovative solutions through our powerful API. Our services extend across social networks, contributing significantly to data transparency and integrity. Within a year, we've exceeded industry expectations, achieving remarkable milestones.

As a Technical Support Specialist, you will be the first point of contact for customers seeking technical assistance. You will provide prompt and accurate technical support, troubleshooting basic issues, and ensuring customer satisfaction. Your ability to effectively communicate with customers and resolve their inquiries in a timely manner is essential to this role.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Diagnose and troubleshoot basic technical issues, providing step-by-step solutions.
Escalate unresolved issues to higher-level technical teams or specialists.
Guide customers through their integration, product features and functions to enhance their user experience.
Document and track customer issues and resolutions in the support system.
Support the customer with the integration process
Performs QA after code review
Ensure customer satisfaction by delivering high-quality support and maintaining a positive attitude.
Collaborate with R&D and Customer Success teams to improve customer service processes and technical documentation.
The position will require flexibility, including working evening shifts and on Fridays

Requirements:

Proven experience in technical support with global customers- must
Familiarity with programming language- preferred – Python or TypeScript
Familiarity with Network
Strong communication skills, both verbal and written, with the ability to explain technical information to non-technical users.
Basic understanding of computer systems, software, and network troubleshooting.
Customer service experience, preferably in a technical or IT-related field.
Ability to work well in a team environment and independently.
Patience and the ability to remain calm under pressure while addressing customer concerns.
Problem-solving skills with a focus on delivering practical solutions.
Familiarity with ticketing systems or CRM tools is a plus.
English - high proficiency - must