Support Operations Manager

Job Description

Are you an ambitious and enthusiastic customer service professional seeking a challenging and rewarding role? Does working for one of Europe’s fastest growing companies excite you? If so, then we would love to chat!

Role Background

• Due to our increased growth, we're now looking for a Support Operations Manager to join our fast growing Customer Support Department in Tel Aviv.
• As the Leader of this field, you will be reporting directly to the Head of Support and you’ll be managing complex operations and processes in a hyper growing department and organization. You’ll be acting as a key leader and focal point on behalf of the Head of Support and the entire Support department, in various scenarios and you’ll be juggling between day to day shift operations management to longer term support projects
• As a support Operations Manager, you will be a part of the support leadership team and responsible for executing and supervising these strategic plans - mostly responsible for daily operations excellence, optimizing manpower utilization, improving KPIs, as well as cross-departments work.
• In our Support team life moves fast and there is no typical day, so in order to be successful in this role you will need to be self-motivated, confident, and very creative, be a proactive independent thinker and possess leadership skills.
  
  

Our humble expectations

• Proven and solid background in support queue management and operations of complex support team management
• Experienced managing cross departmental projects
• Great communicator and a big team motivator as you will need to work with different teams locally and globally
• You’re an expert when it comes to handling crowds and you are confident in expressing your social skillsVersatile as you will be managing many different projects and processes
  
  

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan.

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.