Support Operations Manager

Job Description

Are you an ambitious and enthusiastic customer service professional seeking a challenging and rewarding role? Does working for one of Europe’s fastest growing companies excite you? If so, then we would love to chat!

Role Background

• Due to our increased growth, we're now looking for a Support Operations Manager to join our fast growing Customer Support Department in Tel Aviv.
• As the Leader of this field, you will be reporting directly to the Head of Support and you’ll be managing complex operations and processes in a hyper growing department and organization. You’ll be acting as a key leader and focal point on behalf of the Head of Support and the entire Support department, in various scenarios and you’ll be juggling between day to day shift operations management to longer term support projects
• As a support Operations Manager, you will be a part of the support leadership team and responsible for executing and supervising these strategic plans - mostly responsible for daily operations excellence, optimizing manpower utilization, improving KPIs, as well as cross-departments work.
• In our Support team life moves fast and there is no typical day, so in order to be successful in this role you will need to be self-motivated, confident, and very creative, be a proactive independent thinker and possess leadership skills.
  
  

• Proven and solid background in support queue management and operations of complex support team management
• Experienced managing cross departmental projects
• Great communicator and a big team motivator as you will need to work with different teams locally and globally
• You’re an expert when it comes to handling crowds and you are confident in expressing your social skillsVersatile as you will be managing many different projects and processes