Part-Time FTC– Data Operations Specialist- Portuguese Speaker

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Part-Time, Fixed Term Contract – Data Operations Specialist – Portuguese Speaker.

The Data Operations specialist at Genesys is tasked with creating and maintaining the data for our products.

Whether it's in-house data annotation, ensuring the integrity of our data or assessing transcription quality, you will need to scope the effort, organize it, manage it, and do all of it in close collaboration with our research team.

Members of this team work closely with our research team to create and curate the data that feeds our products.

This position is a part time position (50%) for a fixed term of 9 months.

Responsibilities:

• Annotating text data
• Work with the different teams to accomplish data collection, production, and maintenance tasks
• Inform data flaws and needs to help monitor and maintain quality
• Research and explore various data sources upon request
• Work with a team of research engineers to support their data requirements
  
  

Requirements:

• Language skills: Portuguese native speaker or knowledge of Portuguese at a mother-tongue level
• Language skills: English speaker or knowledge of English at a very high fluency level. Additional languages are a significant plus.
• Strong attention to detail and robust analytical skills
• Comfortable and confident in a computerized environment
  
  

Desirable:

• Familiar with version control
• 2+ years of industry experience in a data-rich environment
• Previous Customer service/ Contact center work experience
  
  

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.