Customer Solution Specialist

Who We Are

Walnut is a fast growing startup in the sales automation space, backed by top-notch investors.

We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.

We are a young company that values culture, grit, transparency, and excellence. We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.

The customer professional service and enablement team focuses on reducing complexity and increasing customer's time to value with Walnut. The team is responsible for providing technical guidance, advanced solutions, and best practices for demo creation. The team assists customers in asset creation from start to finish, while also enabling them to focus on execution and long term maintenance and success.

The ideal candidate will improve collaboration, provide an outstanding top-level experience, and accelerate team productivity.

Designing solutions in Walnut that cater to customer's specific needs.
Assist customers in setting up/enabling new product features
Helping answer customer questions, and troubleshooting where necessary
Assisting with the initial implementation for the customer and assisting in the handover to the Customer success team
Stay up-to-date with product updates and best practices to effectively address customer inquiries
Contributing with documentation and building our customer specific configuration knowledge base
Collaborate with cross-functional teams, including product developers, to identify complex customer issues.
Identify trends and patterns in customer issues and provide insights to relevant teams for continuous product improvement
Act as a liaison between customers and internal teams, advocating for customer needs and providing feedback to improve customer experience.

Requirements:

1+ years in a client-facing role that involves being a point-of-contact for technical and non-technical users
Basic working knowledge of programming language (HTML, JS, CSS)
Improvement mindset, through processes, tools and/ or documentation
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Detail-oriented with excellent organizational and multitasking skills
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Native-level English proficiency

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