IT Service Desk Team Leader

Description:

The IT Help Desk Team Leader reports to the IT director and is responsible for providing quality technical support to internal customers through all available channels.

Main responsibilities:

• Delivery and maintenance of quick and effective solutions for various IT technical issues.
• Users management at all systems – permissions, group policy management, etc.
• Operations and support of Windows platforms and systems (including Office 365)
• Operations and support of security systems
• Operations and support of Cisco telephony systems
• Installation of endpoint equipment, printers, and more
• Operations and support of CDR systems (Content Disarm and Reconstruction)
• Installation of new Software
• Prioritize technical HD tasks

• 5+ years of solid hands-on experience across a wide IT scope. From PC hardware, IT infrastructure (hardware and software), software applications and development, and O/S support experience (including installation, configuration, and troubleshooting).
• Must have experience supporting all levels of IT infrastructure on Windows platforms and including wired and wireless networking.
• Vast experience with various systems (Priority, Teamcenter, Matlab, Orcad, Solid Works, and more)
• Prior experience with operating and supporting Cisco telephony systems
• Knowledge and experience supporting printing systems and servers
• Excellent ability to perform well in a multi-network environment
• Prior experience working with ITSM systems
• Profound familiarity with cyber and security domains
• Customer-focused, energetic, and committed with a strong ability to organize and prioritize tasks
• Ability to adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity and perform well under pressure and on tight deadlines
• Excellent interpersonal and people engagement skills – able to establish positive relationships.
• Excellent verbal communication skills with the ability to communicate effectively with both technical and non-technical colleagues at all levels in the organization.
• Ability to maintain high levels of productivity with minimal supervision.
• Strong problem-solving skills
• Passion for excellence, highly self-motivated and has the desire to have a significant impact on the business
• A leader, team player, quick learner, proactive
• Fluent in English
• Prior experience in Industrial Electronics companies - an advantage.
• Valid security clearance – an advantage