IT Enterprise System Support Team Lead

We are a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. You are As a technical-oriented individual and an experienced manager, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems at all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things, and teach what you know, and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills and leadership skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 5+ years of experience working as a senior help desk specialist/ experience in a support role in a mid-large high-tech organization (military experience accepted) - Required Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux - Required Proven experience supporting Apple Mac hardware and OSX operating systems – Required Leadership skills: ability to run a project from start to finish and direct a team if necessary - Required Excellent Customer Service skills via phone, email, and in-person – Required Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required Experience with MDM solutions such as In-Tune or Jamf Possess a "no task too small" attitude. You must be willing to work off-hours from time to time Strong Technical and Organization Skills Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices) Work from our Jerusalem office 5 days a week. (Possibility for 1 remote day a week)