Product Manager

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Product Manager, CXone SupervisorNICE is a leading player in the Contact Center as a Service (CCaaS) industry, dedicated to providing innovative solutions that empower businesses to enhance customer experiences and streamline their operations. We are seeking a dynamic and results-driven Product Manager to join our team and drive the development and growth of our CXone Supervisor solution.Role Overview:As Product Manager at NICE, you will play a pivotal role in shaping and executing the product strategy for our outbound and inbound communication offerings within the CCaaS ecosystem. You will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver market-leading solutions that address the unique needs of our customers and drive business growth.Key Responsibilities:

• Conduct thorough market research and competitive analysis to identify trends, customer pain points, and opportunities in the customer experience landscape.
• Define and prioritize the product roadmap based on customer feedback, market trends, and business goals.
• Partner with sales and marketing teams to develop effective go-to-market strategies, positioning, messaging, and pricing strategies.
• Engage with customers, gather feedback, and incorporate insights to refine product offerings and drive continuous improvement.
• Monitor key performance metrics and analytics to assess product performance and identify areas for optimization.
• Stay informed about industry trends, technological advancements, and best practices to ensure our solutions remain competitive and innovative.
• Develop detailed product requirements, user stories, and specifications that guide the engineering and design teams in building impactful features and enhancements.
• Collaborate with Product Designers to create intuitive and user-friendly interfaces that optimize customer interactions.

• Bachelor's degree in business, Engineering, Computer Science, or a related field.
• Proven experience (5+ years) as a Product Manager, preferably within the CCaaS or SaaS industry.
• Strong understanding of customer experience technologies
• Exceptional problem-solving skills, with the ability to translate complex requirements into actionable product features.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and communicate with stakeholders.
• Data-driven mindset with experience in leveraging analytics to inform product decisions.
• Proven record of accomplishment of successfully launching and driving adoption of B2B products, in large enterprises.
• Strategic thinking, creativity, and a passion for delivering customer-centric solutions.
• Experience with agile methodologies and project management tools.