Business Operations Manager

Description

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

What will you do?

We are looking for someone who is highly motivated and experienced with a focus on Marketing and Sales business processes to join our team. In this role, you will be responsible for analyzing, designing, implementing, and maintaining business systems and processes that support marketing and sales activities. You will work closely with stakeholders across the organization to identify business requirements and translate them into effective solutions. You will be a data-driven individual with a hands-on approach to problem-solving and have experience managing cross functional projects.

If lead funnel, sales cycle, win rates (to name a few) are part of your lingo and you thrive taking on new challenges - we want you!

Your Day-to-day Responsibilities Will Include

• Work closely with various departments (Sales, Marketing, Business Development, Finance, etc.) to define operational plans and requirements aligning with the business goals
• Plan, manage and monitor cross-functional projects and initiatives to support the company's scaling
• Translate business requirements into detailed designs across all layers: systems, processes, environments, tracking, and reporting
• Define and implement strategic KPIs, metrics, and milestones to improve business performance
• Design analysis and reports to identify gaps, opportunities, and threats in the company’s business flows
• Create and maintain system documentation, including functional and technical specifications, user guides, and training materials
• Develop and maintain data quality standards and processes, ensuring data accuracy and consistency across systems.
• Troubleshoot and resolve system issues in a timely manner, working closely with R&D and Business applications team.
• Lead communication and change management processes across the company
• Managing multiple tasks at a time in a fast-paced environment
• Stay up-to-date with industry trends and best practices in marketing and sales operations
• Create Ad-hoc reports and dashboards in Salesforce
  
  

Requirements

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

What We'd Love To See

• 5+ years of experience working in Business Operations, Project Management, Information systems, or Management Consulting
• Bachelor's degree in Industrial Engineering / Information Systems / Computer Science or any equivalent degree
• Proven ability to lead teams without authority and drive complex and impactful changes
• Able to translate business needs into business processes and solutions
• Experienced with planning processes automation, system integrations, and scalable solutions
• Proven experience in writing specifications & design documents
• Strong quantitative capabilities and the ability to translate results into actionable insights
• Strong knowledge of Business Applications (Salesforce ,Marketo/Hubspot/Pardot/Marketing Cloud is a must) and BI tools (Tableau advantage)
• Experience in working for a B2B startup and SaaS hypergrowth company (advantage).
• Great interpersonal and communication skills to drive change across functional and business boundaries
• Basic SQL knowledge - a MUST
  
  

Join our Village

Benefits

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

Company share options plan

We have a flexible hybrid working model

Work from home allowance- to get your home office set up!

Paid sick leave from the first day

2 Social Impact days per year for volunteering

Annual Headspace subscription and wellness benefits

Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme

10 bis or cibus/wolt- you get to pick!

Transportation allowance

Dog-friendly

Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)

Fun company and team social events (locally and virtually with our global teams)

Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!