Field Service Technician (m/f/d)

As a Field Service Technician, you will be part of our Field Operations Service Team, reporting directly to a Maintenance Manager. In this hands-on role, you will provide first-level mechatronic support to our customers, ensuring smooth operation and reliability of automated systems and intralogistics equipment.

We offer:

Your tasks and responsibilities:

Perform inspections, maintenance, and repairs on drive and control systems for automated plants and system technology.
Conduct troubleshooting and fault analysis, including corrective actions such as parameterisation and system adjustments.
Manage and resolve customer complaints across all supported mechatronic products.
Ensure proper documentation of maintenance and repair activities.
Hand over completed systems to customers and take responsibility for final acceptance after work completion.
Participate in the on-call service rotation (including weekends) according to company regulations.
Ensure full compliance with occupational safety standards, relevant electrical and SII regulations, and customer-specific safety protocols.
Conduct safety inspections at customer sites and act as a contact person for Dematic when required.
Provide technical instruction and on-the-job training to internal teams, subcontractors, and customer personnel.
Support system conversions, new installations, and commissioning activities as needed.
Coordinate with technical specialist departments to resolve complex issues and align on corrective measures.
Be open to international assignments as required.

Tasks and Qualifications:

Education and Experience

Completed 3-year specialised vocational training in mechatronics, electrical, or mechanical engineering (or equivalent practical engineering qualification).
Practical experience in automation technology, conveyor systems, and complex intralogistics environments.
Proven ability to read and interpret circuit diagrams, mechanical drawings, and exploded views.
Experience working in automated and high-bay storage environments is an advantage.

Technical Competencies

Solid mechanical and at least basic electrical skills.
Understanding of BUS systems (e.g. PROFI, ASI).
Optional: Basic PLC knowledge, preferably Siemens S7.
Familiarity with pneumatics; knowledge of hydraulics, PC-based control, and frequency-controlled DC drives is advantageous.
Ability to diagnose and resolve faults independently using technical documentation and diagnostic tools.

Work Environment Requirements

Must be medically fit to work at heights (certificate required).
Work may be performed in oxygen-reduced (OxyReduct) and deep-freeze storage environments; related medical checks and specific training will be required.

Soft Skills & Behavioural Competencies

Strong customer focus, cost awareness, and sense of responsibility.
Excellent communication skills, team spirit, reliability, loyalty and sound decision-making ability.
Professional conduct under pressure and ability to handle conflicts constructively.

Additional Requirements

Proficient in MS Office and basic computer applications.
Good English language skills (spoken and written).
Valid Class B driving licence (mandatory).