Support Associate - Jerusalem

Job Description

Are you a team player with great communication skills? Do you enjoy working in a dynamic and fast paced environment? If yes - we would love to hear from you!

Role background

We're currently looking for Support Associates to join our Support team in Jerusalem! In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. Please notice our Support department is open six days a week, Sunday-Friday , 09:00-17:00 on Sunday-Thursday, Friday 09:00-14:00.

If you have what it takes, we look forward to hearing from you!

What You'll Be Doing

• Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time
• Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise
• Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience
• Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!
• Attitude: Take ownership beyond the obvious
  
  

• It's a shift-based role, mostly morning shifts at the moment.
• We require that you submit at-least 4 shifts a week.
• You are able to work on weekends (Thu-Sat)
• This position requires working from our office in Jerusalem (subject to Covid-19 restrictions).
• It is important to note that our offices require the 'Green Pass' certificate or an updated negative covid test for every office visit.
• Experience in customer service or logistics.
• You are a fast learner and attentive to both small details and the bigger picture.
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.
• You have excellent writing and spelling, and strong keyboard skills.
• You're an expert when it comes to Jerusalem's food scene, traffic patterns, and the different areas of the city.
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• Immediate start - within 2 weeks
• You have the ability to work 5 times a week for 3 weeks of training (sun-thu*)
• Fluent in Hebrew and able to work in English.