Wolt
- 07/11/2023
- חיפה
Job Description
As a Learning associate you will be responsible to lead the Haifa Customer Support team of trainers, who are responsible for the onboarding process and training of new team members. As part of the role, you will be delivering our initial course and advanced training.
The job requires patience, charisma and high verbal ability. attention to detail, creative thinking and good social skills are a must.
As part of the Learning Associate role, you will have to demonstrate a high level of proficiency with the content of the support team, and of Wolt in general.
The position is suitable for those who are capable of personal responsibility, lead a group by themselves and solve problems independently while working in cooperation as part of a cohesive team. The position requires a systemic vision and technological thinking, as well as experience in leading changes and cross-company processes.
This role is a full-time role only - 5 days of work Sunday to Thursday (Occasionally on Fridays if necessary) during office hours at our Haifa site.
Please note: The Onboarding will take place at our office in Tel Aviv
What you’ll be doing-
- Full responsibility for the course sessions in Haifa
- Delivering advanced learning content
- Lead a group of 5 Trainers of the onboarding team
- Creating new training materials to improve our team abilities
- Responsibility for the whole onboarding process success in Haifa
- Proven Ability to work with new employees - training, and onboarding
- At least 1 year of experience as a Trainer\instructor in a large company organization or corporation
- Call center experience is a plus!
- Has the ability to work alone and with others
- Fluent in Arabic, Hebrew and English.
Wolt is currently active in 23 countries and more than 100 cities, servicing over 7 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
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