customer support specialist

Provide technical support to the company’s customers through phone and digital channels (chat / email / ticketing system).
Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs.
Responsibilities:
• Provide phone and digital support to company customers
• Diagnose and resolve technical issues at various levels
• Guide and train users on systems and services
• Document support requests in CRM / Helpdesk systems
• Collaborate with internal teams to resolve complex issues
• Comply with service procedures, quality standards, and response times
דרישות התפקיד
• Strong technological orientation and ability to learn quickly
• Proficiency in a computerized environment and Microsoft Office applications- mandatory
• High verbal and written communication skills in Hebrew
• High service awareness, patience, and excellent interpersonal skills
• Ability to work independently and as part of a team
• 24/7 on-call rotation among team members
• Willingness to work on-call shifts during weekdays