IT Support Specialist

Responsibilities:
Working with an operations team of highly skilled IT, system, networking and security engineers
Provide end user IT support in a primarily Windows desktop/laptop environment
Support Microsoft 365 services (Outlook/Exchange Online, Teams, OneDrive/SharePoint) and user productivity tooling
Support Entra ID (Azure AD) identity operations and security controls
Installation, monitoring and maintenance of end user hardware and software (laptops, peripherals)
Responsible for maintaining endpoint security/software/patch updates and ensuring devices remain compliant with policy
Basic troubleshooting of network connectivity issues
Maintain accurate asset inventory and support onboarding/offboarding processes
Support remote user VPN access for GlobalProtect & OpenVPN
דרישות התפקיד
Requirements:
4+ years’ experience in IT support / service desk / desktop support – supporting a business production environment
Strong Windows 11 end user support experience (desktop troubleshooting, application support, device setup)
Hands-on experience supporting Microsoft 365 (mailboxes, Teams, OneDrive/SharePoint, licensing/access support as relevant)
Working knowledge of Entra ID (Azure AD) including user/group/device management and security controls
Experience with endpoint management tools (e.g., Intune/MDM), device provisioning/imaging and compliance policies
Basic knowledge of networking and troubleshooting concepts (TCP/IP, DNS, DHCP, VPN)
Experience with installation, configuration and troubleshooting of end user hardware (laptops/desktops, docking stations, printers, peripherals)
Must be a team player with initiative, ability to work independently and manage multiple tasks through to completion
Strong verbal and written communication skills in English

Advantages:
Linux experience (basic troubleshooting/CLI)
Experience supporting identity/security initiatives (e.g., MFA rollout/support, Conditional Access troubleshooting, least privilege approaches)
Ability to research, evaluate and recommend new tools and solutions to improve support and reliability
Familiarity with monitoring/remote support tools and maintaining internal documentation/knowledge base

Office is located in Jerusalem (hybrid – 2 days in the office)