CS Technical Support-SAMSUNG

Provide excellent differentiated tech support to customers Leading Technical Support on various home appliances products Resolving customer problems; identifying trends weak points and contacting relevant teams Review analyse products quality issues and provide technical advice Meet and exceed departments targets KPIs Strategic approach to improve customer service experience Analyzing service and customer service data Working closely and in synchronization with various internal and external interfaces.
דרישות התפקיד
Requirements:
Experience in Technical Support service roles
Technical knowledge and orientation High analytical skills- experience in analysing complex data Creativity and problem-solving skills
Ability to understand and manage complex processes.
Ability to work cooperatively in a team and as an individual.
Excellent PowerPoint and Excel control (graphs, PIVOT, VLOOKUP, INDEX, MATCH, etc.)
English- High level.