Technical Support

Agritask team has a noble mission of helping Food & Beverage enterprises guide, monitor, and enforce their sustainability and agronomic practices with their grower ecosystem resulting in yield forecasting precision and supply risk mitigation. Become a part of our dream of doing good by creating a more sustainable and resilient world.Our Core ValuesThink BigWe understand the end goal and big picture, take responsibility and ownership, overcome obstacles, and get things doneTake The LeadWe prioritize initiatives that deliver significant value at scaleDo GoodWe are passionate about making a positive impact on the food we eat, its environmental footprint, and the people who produce itWin TogetherWe collaborate, share ideas and knowledge, support each other, and enjoy working togetherTel AvivFull TimeAbout the companyAgritask is a Crop Supply Intelligence Company, providing visibility into predictability and sustainability of crop supply for Food & Beverage enterprises. Our SaaS platform is a crucial link that directly connects enterprises to growers and suppliers at the source of their value chain. It empowers businesses to monitor, support, and enforce scalable agronomic practices, safeguarding crop quantity, enhancing crop quality, and ensuring sustainable cultivation practices.About the roleWe are looking for a Technical Support to join our Tel Aviv HQ (Hybrid). Use effective operational methodologies and provide daily support activities, ensuring aligned with our customers' needs. This role reports to the Support Team Lead. And is part of a global team.You willProvide first-line technical support to customers via email and chat.Troubleshoot and resolve customer issues related to Agritask’s products.Collaborate with other departments to resolve complex technical issues when necessary.Maintain detailed records of customer interactions and issue resolutions in our support ticketing system.Collaborate with team members to share knowledge and improve support processes.Assist in the development and maintenance of support documentation and FAQs.Participate in regular team meetings and contribute to a positive team culture.Stay up-to-date with product updates, industry trends, and best practices in technical support.Requirements2+ years of experience in a technical support role, preferably in a software company.Experience using help desk software and remote support tools.Familiarity with software or technology industry standards and practices.Experience with CRM software and support ticketing systems.Familiarity with databases and SQL.Knowledge of ITIL or other support frameworks.Hebrew- mother tongue (especially in writing)Excellent communication, problem-solving, and decision-making skills.Proactive, empathetic, and customer-centric approach.Ability to work independently and in a global team.High English proficiency.Nice to haveBachelor's degree in a relevant field, such as Information Technology, Business Administration, or similar.Proficiency in Portuguese and/or Spanish.Familiarity with the Agro industry