Group Manager - Program Implementations

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

HiredScore provides deeply integrated AI solutions to F500 recruiting, sourcing, DE&I, and talent management teams. We focus on supercharging our clients' existing tech stack rather than adding and/or replacing. Core AI products include compliant and bias-free candidate scoring for active applicants and automated sourcing of passive candidates from existing ATS, CRM, HCM, VMS and other internal systems.

HiredScore also offers a first-of-its-kind Diversity AI Module that is on the forefront of innovation in the DE&I technology category. A fully customised offering that provides numerous products as part of the solution suite enabling enterprise organizations to truly move the needle on their organizational diversity goals.
HiredScore drives measurable return on investment and business impact to core TA metrics specifically in the areas of Recruiter/Sourcer productivity, Candidate Experience, Hiring Manager Experience, Diversity & Inclusion, Total Talent Management, and Internal Mobility & Retention.

About the Role

Our team promotes Workday’s core values with ‘Employees’ being the first of them! This is why we:

offer remote working schedules aligned to our 'Flex' model

empower you to follow your desired career path & achieve professional and personal goals

encourage work-life balance and wellbeing;

are proud to champion equal opportunities for everyone

Are you willing to drive our customers to success in a fast-paced environment, achieving the transformation they are looking for?

We’re looking for a group manager to lead our Program Implementation group as part of our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients. The Program Implementation Group Leader, Oversees members of the team leads in order to help organize and prioritize overall work assignments of all projects, assist on client calls when needed, develop and update processes, and help manage escalated clients. A successful candidate helps ensure metrics are accurate, follow up on areas needing improvement, and celebrate team wins. This role is one of an emerging people leader, working on both tactical and strategic initiatives. You will gain experience working with HiredScore’s executive team, development and product teams, client success teams, and our client’s senior leadership.

Led the global teams of Project Implementation Managers while acting as a Subject matter expert on HiredScore products and implementation processes and escalation point of contact
Build a team, Including Hiring, Training, Mentorship, and development of new team leads & teams members
Build strategic initiatives and present ideas/project status to senior leadership
Identifying opportunities for further business & product development, or potential risks that could impede or slow the progress of implementation, notifying key stakeholders when needed
Support and guide the team in day-to-day operations, Client interactions, Attending client calls when needed, and an escalation point in all aspects
Understand clients' needs, and current workflows and design HiredScore implementation plan to address those needs, and offer creative solutions to implementations.
Close coordination with cross-functional teams to prioritize and resolve highly complex business, integration, and clients related issues
Work with overall internal leads to address potential issues and risks
Working closely with Customer Success to ensure a successful transition of the accounts from the sales period to the launch, training, post-launch, and adoption period

About You

Basic Qualifications:

+6 years experience leading Global teams of Technical Project Managers/ Implementation Managers/ Professional Services Managers
Strong Leadership skills and ability to create engagement within the team and with the overall organization
Strong analytical skills are required, including a thorough understanding of how to interpret and address client needs, Identify strategic areas, and build the future of Project Implementation
Experience working in a SAAS company selling to enterprise clients in a global environment
Hands-on Experience in implementing SAAS products / Professional services in a Software Delivery environment including configurations, system integrations, etc.
Demonstrated ability to handle day-to-day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity
The ability to interact professionally with diverse stakeholders - executives, managers, users, and subject matter experts
Excellent verbal, presentation, and written communication skills in English.
Ability to work with clients to resolve complex issues and address escalations
Process-focused, with strong problem-solving ability - always looking for better ways to achieve a goal
Comfortable in a fast-paced process-focused environment, adept at problem-solving under pressure, Understand and be open to on-going changes
Affinity for technology and deep understanding of software delivery lifecycle and project/program management
Availability and flexibility to sometimes work US hours (e.g. evenings)

Other Qualifications:

A good understanding of current IT standards, applications, User Acceptance Testing, and trends - preferred
Familiarity with SQL/NoSQL databases
Familiarity with ticket and knowledge management tools such as JIRA & Confluence
Industry knowledge of HR Tech Industry
Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!