Customer & Account Specialist

We seek a Customer & Account Specialist to promote the company's product in hospitals and dedicated clinics nationwide.

You will communicate with professional HCPs in the center–south area and work with a diverse group of specialists: pediatric ENDO, Pediatric Neurology, Metabolic specialists, Geneticists, Family medicine, and pediatrics in various channels such as F2F and digital, to raise product awareness, answer queries, provide updated and reliable information, and introduce new products.

Responsibilities:

Promoting the company's products in the field based on the BU strategy and work plan.
Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the Team Leader (TL).
Digital transformation—Engage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with TL instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of iPads in F2F meetings, and CLMs.
Territory and customer management: MCCP update, Call plan adherence (CPA), and identifying customer needs using digital tools in Veeva.
Territory and customer "mapping"- KOLs and influencers periodically conduct territory sales analysis based on sales reports. As a result, work planning is aligned with TL and strategy.
Teamwork- share practice, constant reflection, and feedback on fieldwork with team members and TL.
דרישות התפקיד
Experience as a Medical Representative in the pharmaceutical industry with previous experience with prescription drugs, at least one year - Must
Experience working with specialists – Advantage
Bachelor of Health Sciences
Fluent in Hebrew and English - Must
Presentation skills in Hebrew & English
Valid driver's license – willing to work across the country