Support and Pre-sale engineer for AI Product

About AGAT
AGAT is a leading provider of cutting-edge AI solutions. Its flagship product, Pragatix, enables secure and responsible use of Generative AI for enterprise companies. Expanding on its expertise, AGAT leverages over a decade of experience as a trusted provider of compliance solutions for highly secure and regulated industries.
Job Description
We are looking for a Support & Pre-Sales Engineer who combines strong technical expertise with excellent customer-facing skills. In this hybrid role, you will focus on providing hands-on technical support while also playing a key role in pre-sales engagements and contributing to early customer success efforts post-sale.
You’ll work directly with users and prospects to troubleshoot issues, guide product usage, and ensure technical alignment throughout the customer journey—from initial engagement to successful onboarding. This includes assisting with product installation, delivering basic training, and conducting remote sessions to support adoption and integration. The role sits at the intersection of support, solution engineering, and customer success, helping ensure our customers quickly realize value from the platform
Responsibilities:
Deliver responsive, hands-on technical support to customers and prospects.
Work closely with the sales team to support technical evaluations, demos, and proof-of-concept implementations.
Engage with technical stakeholders to understand requirements and propose effective solutions using our platform.
Assist new customers through onboarding, ensuring smooth deployment and early success.
Act as a trusted advisor to both prospective and existing customers on product capabilities and best practices.
Capture customer feedback and partner with product and engineering teams to inform ongoing improvements.

Ideal Candidate:
Strong technical foundation, with experience troubleshooting real-world issues and guiding customers through implementation.
Proven track record in a technical support, pre-sales, or solutions engineering role.
Excellent communication skills, with the ability to explain complex concepts clearly to technical and non-technical audiences.
Comfortable operating across the full customer lifecycle—from pre-sales discovery to post-sales support and enablement.
Collaborative mindset, with a focus on problem-solving and delivering customer value.
דרישות התפקיד
Fluent English
Full-time, on-site position at our Jerusalem office
Flexibility to work off-hours as needed to support our global customers.
2+ years of experience in a technical role such as Pre-Sales, Solutions Engineer, IT Consultant, or Junior System Administrator
Solid understanding of IT infrastructure (networks, identity providers, security protocols, APIs)
Ability to hold technical conversations with enterprise IT teams (architecture, security, deployment)
Excellent communication and presentation skills – able to speak to both technical and business stakeholders
Experience with cloud platforms (Azure, AWS) or on-prem deployments is a strong plus
Familiarity with AI, NLP, or enterprise SaaS platforms is a plus