IT Manager

Manage the Global functions of IT, Cloud and R&D Lab infrastructure, while ensuring 24/7 availability.
Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
Developing and implementing Standard Operating Procedures (SOPs) and policies for backups, disaster recovery, security administration, change control, operations, and network infrastructure..
Assess, manage, and administer employee identity and access
Manage our MDM and EDR solutions globally
Manage IT software, hardware, and equipment inventory
Provide technical support to end-users, including diagnosing and resolving hardware and software issues, and providing training and guidance as needed.
Perform IT needs assessments, technology, and vendor selections, focusing on building best practices while controlling costs.
Plan, implement and maintain information security strategy and policies to meet regulations, adequate market best practice such as ISO27001 and SOC2
Lead IT projects, including the design and deployment of new IT systems and services.
Monitor performance of IT systems to determine cost and productivity levels
דרישות התפקיד
At least 3 years of experience in a leadership role managing an IT team
Strong project management skills with experience in leading complex technology projects
Experience working with Windows/MacOS/Linux operational systems.
Experience with VM infrastructure management (VMWare).
Experience with ticketing system preferred Freshservice.
Customer-focused mindset, with a proven track record in enhancing customer experience through innovative IT solutions
Constantly bring new ideas to improve service center processes, procedures, and services
Fluent in English is a must