Customer Service Representative

Customer Service Representative: A Day in the Life
Medtronic has been providing healthcare and hope to patients and their families for over 75 years
Medtronic employs 95,000 people world-wide and we service over 78M patients annually with our innovative technologies
Commitment to our mission, our mindset, and our people are guiding tenets
We drive continuous improvement and foster an environment where innovative, passionate, and smart people work together toward a common goal – to reach even more patients with life-saving technologies
Our Jerusalem Customer Service team is known as "best in class" and strives to deliver on our customer commitments working with various functions within the organization each day to make things happen
This position is located at our Jerusalem site, where we follow a hybrid work schedule, coming to the office 2-3 days per week
Responsibilities may include the following and other duties may be assigned:
Receiving and processing orders received from global OEM customers
Sending order confirmation and delivery updates
Preparing shipping documents to go with the shipment including invoice, packing list and airway bill
Shipping notification to customer
Coordinating pick up of customer shipments per the customer’s preferred courier/freight company
Interface with various departments such as planning, finance, warehouse, marketing, and QA

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package.
We’re committed to our employees, recognize their contributions, and ensure they share in our success. Our compensation and benefits are designed to support you through every stage of your career and life.
דרישות התפקיד
Required Knowledge and Experience:
Ability to interface with the OEM customer
Excellent written and spoken communication skills in English, including the ability to carry on a phone conversation with international customers
High attention to detail to ensure correct shipping information is sent to the correct customer
Experience working with international courier and freight companies
Understanding of import/export regulations
Proficiency in Microsoft Office (Excel, Word) and ERP systems SAP and Priority
Customer-oriented approach with strong interpersonal skills and ability to work in a stressful environment