IT Device Manager & Support Specialist

Introduction
WBAIS faculty and staff are dedicated to student success, concerned about the physical and emotional well-being of their students, passionate about student learning and excited by the prospect of working within a dynamic and diverse community.
Classroom practices emphasize active, collaborative learning; meaningful application of technology; authentic learning experiences and differentiated instruction to achieve high learning impact.
WBAIS and Israel
Established under the auspices of the American Embassy in 1958, the Walworth Barbour American International School in Israel (WBAIS) is an MSA-accredited, fully independent, co-educational Pre-K-12 international school that offers a robust program leading to a US high school diploma.

With a present enrollment of approximately 650 students representing over 40 nationalities, WBAIS Israel is a diverse and vibrant community. Approximately 30% of WBAIS students are American, 40% from countries all over the world, and 30% Israeli.
In 2008, WBAIS moved to its current 19-acre campus in the town of Even Yehuda, a residential community approximately 20 kilometers north of Tel Aviv. The purpose-built campus includes four separate divisions, a performing arts building with a 400-seat auditorium, full gym, cafeteria, library and media center, athletic fields, tennis and basketball courts, and an olympic-sized pool.

Position Objectives
Manage and oversee the school-owned fleet of iPads, MacBooks, and Chromebooks, while providing frontline technical support for hardware and software issues to faculty, staff, students, and parents

Working Hours: Monday - Thursday 7:30 - 4:30, Friday 7:30 - 3:00
דרישות התפקיד
Essential Responsibilities
Oversee the complete lifecycle of all school-owned devices using Mobile Device Management (MDM) tools, including procurement, deployment, maintenance, upgrades, and decommissioning, ensuring alignment with school needs, cybersecurity protocols, and sustainability goals.
Maintain security of all managed devices through proper configurations, regular updates, access controls, and endpoint protection solutions.
Troubleshoot and repair hardware and software issues; manage device repair workflows and perform installations, updates, and system configurations.
Automate device management and maintenance tasks using scripting languages such as Bash, PowerShell, Python, or JavaScript.
Provide timely and effective technical support to faculty, staff, and students for classroom technologies, including laptops, iPads, printers, Apple TVs, projectors, SMART Boards, and Smart TVs.
Respond to help requests via an online ticketing system, email, and phone; document resolutions and follow up to ensure user satisfaction.
Develop and maintain custom imaging, backup, and recovery solutions.
Maintain accurate inventory of devices and equipment using tools such as FreshService and Destiny; ensure resources meet the evolving demands of the school.
Maintain accurate inventory of devices and equipment using tools such as FreshService and Destiny; ensure resources meet the evolving demands of the school.
Coordinate with external vendors for procurement and support services.
Support the setup and maintenance of technology for school-wide events, standardized testing, and online assessments.
Manage video recording requests, including camera setup and digital content distribution.
Perform additional duties as assigned by the Technology Director.

Qualifications
Relevant degree or equivalent professional experience in IT or related fields.
Strong work ethic with a commitment to professional excellence.
Excellent written and spoken English communication skills.
Outstanding interpersonal skills with a strong customer service orientation across varying levels of technical proficiency.
Proven ability to multitask, prioritize, and execute tasks efficiently and thoroughly.
Proactive approach to identifying technical issues and implementing effective, sustainable solutions.
Exceptional attention to detail and ability to follow established protocols and procedures.
Demonstrated experience implementing and maintaining cybersecurity best practices, including secure device configurations, access controls, and endpoint protection.
Extensive experience with MDM systems.
Proficient in supporting macOS and iOS devices.
Experience in scripting using Bash, PowerShell, Python, or JavaScript.
Strong problem-solving skills with the ability to diagnose and resolve issues methodically.
Preferred Experience and Certifications
Apple or JAMF certifications.
Cybersecurity certification.
Familiarity with Google Workspace for Education.
CCNA certification or equivalent networking knowledge.

Child Protection
WBAIS is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection.

Position Details
Reports to: Director of Technology
Job Capacity: 100%
Working Day/Hours: Monday - Thursday 7:30 - 4:30, Friday 7:30 - 3:00.
Estimated Start Date: August-September 2025