- החלפה לחל"ד Technical Solutions Engineer

An expert solutions, the primary responsibility of the Technical Solutions Engineer is to work closely with clients to understand their needs, design tailored technical solutions and ensure successful project implementations. The Technical Solutions Engineer is expected to work in a consultative manner to understand customer requirements and translate these into functionality.

The Technical Solutions Engineer will also be expected to support the wider customer implementation, for example, troubleshooting, solution design, testing, customer education and post-implementation support.
דרישות התפקיד
Acting as the primary technical point of contact during project implementations.
Build and maintain strong relationships with customers, ensuring their technical needs are met.
Understanding and gathering customer requirements.
Implementing solutions to meet customer needs. This can include SaaS configurations, integrations with call centres, CRM and transactional systems, as well as tailored customizations.
Identify opportunities for improving implementation processes and customer workflows.
Support testing cycles, diagnose and resolve technical challenges encountered during the implementation phase.
Manage frequent configuration deployments during pre-scheduled change windows, with weekly releases outside customer’s business hours.
Develop and maintain comprehensive technical ation for solutions and best practices.
Develop strong relationships with key internal sta